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TRAINING

EFFECTIVE COMMUNICATION AND EFFECTIVE CUSTOMER SERVICE DELIVERY” IJEBU-ODE; 23-25 APRIL 2021.

SUMMARY REPORT OF THE SEMMINAR ON “EFFECTIVE COMMUNICATION AND EFFECTIVE CUSTOMER SERVICE DELIVERY” IJEBU-ODE; 23-25 APRIL 2021.

As part of efforts at encouraging collaboration between managers at all levels, a 3-day seminar was organised at Equity Resort Hotel Ijebu Ode. Present at the seminar are Credit managers, branch managers and other monitoring staffs of

CENTRE FOR GRASSROOTS ECONOMIC EMPOWERMENT   CGEE . There were more than 180 attendees from Lagos division, Sango division, Ondo division and the head office team. Its main aim was to train its staff on possible ways of improving inter personal relationship among its members of staffs, improve staff relationship towards its customers and harmonizing the operations of the institution.

EFFECTIVE COMMUNICATION: process of exchanging ideas, thoughts, knowledge and information such that the purpose or intention is fulfilled in the best possible manner. Communication is effective when there is clear, correct, complete, precise, and reliable message.

EFFECTIVE CUSTOMER SERVICE DELIVERY: Giving insight into best practices in dealing with customers, particularly how to retain customers and send them to bring you more. The commitment level of every customer is determined by the service provider hence, the need for an organisation to build its Emotional Bank Account. Furthermore, emphasis is laid more on KYC.

CGEE OPERATIONS: There were calls from different quarters on the need for a review in CGEE operations. The world is digital and this transformation must be incorporated in CGEE operations.

Participants were grouped and directed to discuss and present the following:

  • Causes of default
  • How to reduce default
  • Improving relationship among staff
  • Improving relationship between staff and clients.

MAIN CONCLUSIONS AT THE SEMINAR

  • Effective KYC is the right approach towards reducing default.
  • Customers are Kings and queens and must be treated as such
  • Some policies of the organisation were reviewed to foster smooth and better operation.
CGEE: “Centre For Grassroot Economic Empowerment (CGEE)is a Non- Governmental Organization that was established to support the empowerment programs of the JDPC of the Catholic Diocese of Ijebu-Ode through poverty alleviation among Farmers and Women." CGEE: “Centre For Grassroot Economic Empowerment (CGEE)is a Non- Governmental Organization that was established to support the empowerment programs of the JDPC of the Catholic Diocese of Ijebu-Ode through poverty alleviation among Farmers and Women." CGEE: “Centre For Grassroot Economic Empowerment (CGEE)is a Non- Governmental Organization that was established to support the empowerment programs of the JDPC of the Catholic Diocese of Ijebu-Ode through poverty alleviation among Farmers and Women." CGEE: “Centre For Grassroot Economic Empowerment (CGEE)is a Non- Governmental Organization that was established to support the empowerment programs of the JDPC of the Catholic Diocese of Ijebu-Ode through poverty alleviation among Farmers and Women."